Contact and support
A question about your loyalty card, or about Fedelio for your business? Write to us. We reply within one working day.
Write to us
Every field is needed for us to be able to reply.
You have a loyalty card
You are a customer of a business that uses Fedelio.
A stamp is missing, or my reward hasn't been credited?
Speak to the business first: it decides on stamps and rewards. If the problem is with the card itself — it no longer opens, it no longer updates — write to us.
My card no longer updates in Apple or Google Wallet?
Open the card, then check that notifications and background refresh are allowed for your Wallet app. If it persists, tell us the name of the business and your phone number.
How do I remove the card from my phone?
Open the card in Apple Wallet or Google Wallet and delete it like any other pass. It disappears immediately, and we stop sending it notifications.
Stop receiving emails?
Every email we send carries an unsubscribe link that works in one click. If you cannot find it, write to [email protected].
You run a business
You use Fedelio, or you would like to try it.
Opening an account
Accounts are created by our team, with your plan already active. Write to us or message us on WhatsApp: we set up your first card with you.
Changing plan, or a billing question
Write to [email protected] from your account address. The full plan details are on the Pricing page.
An urgent technical problem
Tell us the name of your business, what you were doing, and roughly what time. Those three things let us find the exact trace in our logs.
Support included
Every plan includes email support. The higher plans add priority handling and help getting started.
Access your data, or have it deleted
You can ask to see the data we hold about you, have it corrected or have it deleted. Write to [email protected] from the address concerned, or quoting the phone number linked to your card. The detail of our processing is set out in the privacy policy, compliant with law 09-08.